Issue with connecting Etsy & Printify (please help!)

[HamptonsLocalCo]

I’ve been successfully selling through Etsy via Printify without any issues until now. I've noticed that one item, which was supposed to be shipped, hasn’t been dispatched yet. Additionally, I don't see the order reflected on the Printify side either.

I'm not sure how to resolve this. Could you please assist me with this issue?

Thank you for your help!

[TreeTreasuresCanada]

Can you not manually place the order with Printify?  Take care of your customer first.  Hopefully someone who uses POD can help with the connectivity issue.

[CoquetteBath]

I'd suggest getting with Printify's customer service.

you may get the best & most timely help there. After all, they get paid when you get an order...and not your fellow shop owners. They have the best incentive.

[NanaLetha]

@HamptonsLocalCo  you need to contact Printify.

[BagmakerSupply]

@HamptonsLocalCo: If the order is not already past its scheduled ship by date, you may want to update that so it is not a 'shipped late' order. Since this could be a glitch on either side of the equation, you may need to implement a strategy to catch these kinds of errors as soon as possible.