Is there a way to delete old shop updates?

[GleamingKist]

As the new Etsy seller app doesn't have shop updates I thought I'd be able to delete old shop updates from the desktop but I can't see a way to do this.

Is there a way?

[PillowDetails]

Ironically, there is not.  Etsy hasn't thought of that yet.

[GlassyFields]

On the desktop, its under Settings ... Info and Appearance I think

[LastCentury]

nope.

[CappuccinoLace]

That's shop Announcements.

Different thing.

[LastCentury]

I have a long long long ticket running with etsy on this. This morning I am on my 7th reply, each time from a different etsy 'support' person. Each one has sent me to the old app with a link in how to use the Update feature. And mentioned new features coming. Fill out this survey. Update to the new app. 

None of these get you to a place to edit or delete old shop updates.

Their help has been so irrelevant. They haven't a clue.

[SVGRox]

Sounds like its an AI bot programmed by someone who has left the Etsy as that would also explain how bad the new app is

[GleamingKist]

Thanks to everyone who replied. I tried going to Info & Appearance on desktop but at least on mine there was no option around shop updates.

Looks like we'll need to wait for an update.

[NoFrogsAllowed]

The weird thing is that although I still see other seller's shop updates, mine all disappeared a couple of weeks before the old orange app died.

[GleamingKist]

Maybe that was what was meant to happen for us all?

[WillowTreePapiery]

I just opened a chat to complain about this.  Everyone should contact Etsy so they know it is a real problem.  My last update is advertising Easter cards that I don't have available right now!

[LastCentury]

@WillowTreePapiery my ticket on this this subject has been open for a month. See my comment earlier in the thread.

[PiecesOfMePaperCraft]

I don't see my old updates in my shop on any of my devices. I'm glad to see that because I gave up doing those a long time ago. As usual, it was a feature that quietly went away. Has anyone noticed there's no Explore button on the buyer app? You can post an Explore video through the new seller app but the only way for a buyer to see it is if they go to your shop through the buyer app. Didn't there used to be an Explore link on the buyer app? I can remember being able to scroll through videos posted by other sellers, kind of like a TikTok feed. Is this another feature that's quietly going away?

[LastCentury]

I still see my updates. ugh! 

Explore is a tool available to ios users only. So exclusionary for such a supposedly all-inclusive site!

https://help.etsy.com/hc/en-us/articles/4412145816599-How-to-Create-a-Video-Post-with-Explore?segmen...

[PurityGems]

Yes I still see my updates too, with no way to delete or add new ones. As a customer it must just look like I've not bothered to update in months. Oh this guy isn't active anymore.... 

[LastCentury]

@PurityGems or you and I "must not care about our shops" vibes.

NOT!

[GleamingKist]

Yes, I have old updates I really would like gone. It will look terrible if they're still there in the run up to Christmas.

[BluKatDesign]

It is so annoying either let us update or get rid of the old updates!

[claudine]

I'm also looking for a way to delete old updates. 

[angiepea]

Any updates? Mine make me look so bad because I had monthly updates and they just stopped

[LorettasCottage]

My shop updates have seemed to disappear by themselves as I can't find them anywhere.

[TopOfThePassJewelry]

I don't see yours either (from desktop) but I still see mine on my shop home page. 

Can you see mine? or anybody else still see them?

[GleamingKist]

Hi, I checked and can still see them on your shop page on desktop I'm afraid. Mine are still there too.

[GingerBelleGems]

Am I the only person who would like updates put back? It was a very useful and regular feature that we used to promote new items in our shop. We are UK based and don't seem to be able to use the explore video system, unless anyone can enlighten me please?

[angiepea]

I would love them back but if that is not to be then I would like them gone