Is there a glitch with the chat and views?

[SmallTownGirlStoreUS]

Hi!

Since my last communication with an Etsy agent the chat is stuck on the same conversation. I was asking about my star seller. Now no bot or agent responding . I can’t ask other questions regarding the issue I am facing now, since they removed my star seller just because of a 4 star review I have no made any sales since May 23 and today there is absolutely no views . I don’t know if there is a glitch but also I see that there is now an Etsy plus is that the algorithm pushing us to upgrade and to make us pay to be seen? 

[NanaLetha]

Etsy Support will not and can't help with Star Seller problems.

[vintageNCtreasures]

If you didn't have a lot of 5* reviews, March/April/May to offset that one 4* review then the average rating would have fell below 4.8 stars.
And Etsy isn't going to do anything about it.

"Etsy Support can’t make changes to your Star Seller data or manually award Star Seller badges."

How to Track Your Progress Toward Becoming a Star Seller – Etsy Help

"In the Ratings section, you can see your shop’s rating average for reviews over a period of time. The goal is for your completed orders to have an average rating of 4.8 stars during the review period."

ETA @SmallTownGirlStoreUS 
You only had TWO reviews in May and one was a 5* and one was a 4*. You had 0 reviews in March and April.
5 + 4 = 9 divided by 2 = 4.5* and that is why you didn't get the SSB for June.