I have a customer who is messaging non stop harassing me. 

long story short its been nothing but issues,

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BootifulLabels
Conversation Maker

Re: Is Etsy help down? I'm being harassed NEED help

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I would prefer to see both sides of the argument before making any such recommendations, two wrongs don't make a right.

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TheGiftGalleryAU
Inspiration Seeker

Re: Is Etsy help down? I'm being harassed NEED help

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I didn't name and shame her? but considering her past "reviews" surely you can see a pattern here and the fact that she just kept inventing problems til she found one that stuck... and when i said if she returned it I would refund she then went around it and somehow got a paypal refund. seems the buyer has a pattern and she's now abusing the system to get free products from sellers in the marketplace.

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bohemians
Community Maker

Re: Is Etsy help down? I'm being harassed NEED help

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I would agree, except the quantity of problem purchases and negative reviews left ... indicates a pattern. This shows it's not just one story with 2 sides. 

I have made a lot of online purchases and have never come anywhere close having as many issues or leaving bad that many poor reviews.

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Re: Is Etsy help down? I'm being harassed NEED help

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I'd try to dispute that Paypal refund..can't hurt!

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Re: Is Etsy help down? I'm being harassed NEED help

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that karencheck is quite telling

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HoldsIt
Crafty Poster

Re: Is Etsy help down? I'm being harassed NEED help

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Yes!  She has a lot of "not received" complaints, which if true, she needs to either get a po box or start filing police reports for theft.  Way too many to go missing and still be on all the individual sellers.

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Re: Is Etsy help down? I'm being harassed NEED help

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Wow!!! I mean WOW!!! I just have never in 11 years on etsy had such problems as some of you do with bad customers scamming or threatening or whatever.  I have such awesome customers that I accidentally sent the wrong order to someone and she kindly forwarded it to the right person!  Such treachery is foreign to me on etsy.  I can’t imagine one of my customers threatening me with a bad review. I would probably cry.  I have many repeat customers though and we truly like each other. I have a no return policy but if someone is unhappy I will do whatever I can to make them happy. Thankfully that happens so rarely that it doesn’t bother me to refund or send extra product, i have been known to refund and let them keep the product even.  Its all in the way its handled.  

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Re: Is Etsy help down? I'm being harassed NEED help

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They will do absolutely nothing about it unfortunately.

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TheGiftGalleryAU
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Re: Is Etsy help down? I'm being harassed NEED help

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suprise suprise..... she gets away with it. I provided the evidence to show that roughly 20 of her last 50 transactions are all negative and that its highly unusual and I said I was happy to refund when she returns the product but she refuses....  they didn't care. 

 

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