Is 40 free listings restricted to specific countries?

[TreasuryTemplateCo]

Hi! 
My friend opened a new shop with my referral link, did everything that had to be done, even posted the first 'payed' listing. Yet, it doesn't show next to create a new listing.

And we both got an email saying we got the free listings.

Contacted support, they said it's because our region was not in the campaign.

so I started googling, but nothing came up as to why. There has not been a mention anywhere about Etsy free listing not available in some regions, please correct me if I'm wrong.

we need answers.

thanks

[CraftyCornishMaids]

did they do it though a browser and not the app?

Please keep in mind that the people you refer need to open their shop directly from your referral link in order for you both to receive free listings. If someone navigates away from the link or switches browsers, this new shop will not be registered as coming directly from your invite.

you can raise a call log with etsy, but not sure if it's worth all the hassle for just $8

[TreasuryTemplateCo]

Thank you for your kind answer, but as I have mentioned, all went accordingly and got the verification email that we both will get it.

We live in Europe, this might be the problem?... 

[CraftyCornishMaids]

I didn't think it was restricted by country

unless your country has laws about giving away things for free by platforms, as incentives

[BnaileditHungary]

I dont think it does.

[TreasuryTemplateCo]

Hi!

so apparently I have been in contact with Etsy for a week, going back and forth. I have been contacted several people, and no ONE single person could explain as to WHY I didn't get the free listings. It just makes no sense.

so my story goes, a friend of mine used the link, did everything he had to. He got 40 free listings, I only got an email that said congrats, BOTH of you get 40 listings free.

Keep in mind we both live in the same town! So what am I to do, I asked for help, and I got these lines:

"There are some requirements to receive free listings after sending an invitation link. Once more we provide an apologize for the confusion for the information received in the automated email of free listings. For countries that are not applicable to this offer: While you are able to share your code out to friends, the credits will not apply to your own shop. It will only apply to the shop of the person you invited."

"Essentially *my name*, There is no public list of countries that are eligible for the Referral program and At this time, the credits offered in this particular Referral Program are only available in certain countries."

Therefore, I'm sitting here trying desperately to refer Etsy to someone, and as an appreciation, Etsy gives credit who signed up (in the same country as me!!!) but not for the ones who refer.

Also, in Etsy house rules it says:

"You can receive free listings if you invite someone to become a seller on Etsy and they complete the process of opening a new shop."

 So a week later I'm even more confused than I was.