International (non-Australian) Processing Fees being charged incorrectly

[#1]

Hi - I'm Australian-based, and so are most of my customers. 

For sellers in Australia, Domestic processing is meant to be 3% + 0.25 AUD.   International is 4% + 0.25AUD.

At the moment, domestic (Australian customers) are being flagged as International, and the fee is incorrectly being charged 4%.  Other fees are correct.

[ampersay · Accepted solution]

Hey there, 

We experienced an issue that caused a small portion of domestic orders in Australia and New Zealand to be charged the international payment processing rate (4% instead of 3%). This issue has been resolved. All impacted sellers will receive a refund for the overage within the next several business days. 

We’re sorry for any confusion that this may have caused.

[DaysofYoreTreasures]

@ampersay  Thank you for the prompt resolution.

[DKVintageandBeyond]

@ampersay I am in Ontario Canada and was charged 4% on an order today 2 hours away from me. What should I do? Support ticket?

[CraftyCornishMaids]

@DKVintageandBeyond 

check the currency on the packing slip (not order)

this happens when I buy from a Canadian seller,
I am from the UK, and send directly to my brother from a Canadian shop, to him in Canada

[ValleyEmporiumFinds]

OP, I've received a refund for my overcharged amount, thanks for alerting us to this issue 

[DaysofYoreTreasures]

I have also received a refund. Thanks to the OP, everyone who progressed the issue and to Etsy for resolving it.

[DollHeaven]

Thank you for resolving this so quickly.  I have also received a refund.

[CostumePatternTrim]

Refund here too ...