International Shipping Label with Bad Tracking Number

[SpiritualUpliftment]

I sent a package to a customer in Canada. I bought the shipping label from Etsy. When she and I both checked the tracking number, it listed a delivery that happened in April. Today is August 8. 

It surprises me that there isn't a way to contact a human at Etsy. This order was about $130 worth of product and its lost in the wind. I thought if I used Etsy's shipping it would be much more safe. I really need help with this and there's no one there. I literally have no idea what to do. 

I was furnished with a Tracking number that leads to nowhere.  Please help.

[BagmakerSupply · Accepted solution]

USPS often recycles tracking numbers - the tracking number are issued to the postage reseller (I believe that I read in one of the forums that Etsy uses Pitney Bowes). Was the package scanned when you shipped it? Usually the latest scan trumps scans of a previous label and if there is discrepancy (duplicate labels) the USPS site allows you to select which ship date you are tracking.

[KlothesbyKraig]

Just had this happen.  Us to UK.  Tracking number immediately showed "delivered".  At the Post office they said they had never seen that and weren't sure what would happen if I sent it.  I didn't want to risk it as it was Priority Express International.  So I bought a new label, and figured I'd refund the first (as I have done with wrong postage before).  New label (bought about a half later) showed another "delivered" shipment attached to the number.  I ended up filling everything out long hand at the post office and bought a new label in person.  Then I realized there now is no option to refund the labels like there normally is on a pre-transit label.  So now off to try to contact USPS and/or Etsy about the bad postage.  I am glad I didn't just drop it off without realizing the number is bad.  I couldn't take the risk of the package being in limbo.