Incorrect star seller

[Littlebowchicgifts]

My star seller is incorrect.

I send everything tracked and on time.

none are late.

I’ve just gone into csv and checked the tracking for these.

etsy has got my courier tracking with a completely different courier.

that’s why it’s not tracking because they have tracked it with the wrong company.

I’m UK not US. 
can’t get through to anyone as they closed chat and you can only get one go at chat.

now there is no way of contacting anyone.

they don’t even reply to emails. 
so frustrating as I should be star seller.

im not bothered about being star seller but feel they can easily shut you down without star seller.

don’t know how true that is. 

[audreytherese]

If they want to shut you down, they can easily remove the SS at any point and then shut you down. Anyone caught breaking the rules can have their SS stripped at any point, so I don't believe it helps you in that sense at all.

The only thing SS really does is prevent you from being put in reserve if you have a spike in sales or something. 

[BagmakerSupply]

@Littlebowchicgifts: "etsy has got my courier tracking with a completely different courier." Unfortunately Etsy has made it clear that they will not do anything about this kind of issue - undoubtedly their position will be that you had 72 hours to notice and correct any errors in the tracking information.

[Littlebowchicgifts]

Yes I reported it straight away but they said it was a technical issue.

but still did nothing about it.

i have sent tracked with this company from the start with no issues.

It looks like they are merely trying to get me to use Etsy labels. 

[BagmakerSupply]

@Littlebowchicgifts: "I reported it straight away" You have 72 hours to update / correct the shipper and tracking number from the time you mark the order as completed https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-and-Complete-an-Order-?segm...