Incorrect orders in stats

[CoastYarns]

Hi, I have orders that are showing on stats page as sold when different items were purchased.   This has happened twice now on my last two orders. Really frustrating. Is anyone else having this issue?

[NanaLetha]

Check your payment account and see if that’s correct 

[CoastYarns]

Yes it is. Thanks 

[Adorabilities]

Are you looking at ad stats by any chance? Those will show you the item clicked on, and the (possibly different) item sold.

[CoastYarns]

I am looking at the stats showing views/clicks etc. It's saying I have sold an when the item purchased was different. This has happened twice in the last 7 days. 

[ChristmasIsLove]

If you're looking at ad stats, you pay an ad charge for a sale of an item even if someone clicked on a different item ad to get to your shop. So you might be seeing the item they clicked on, and the item they purchased, which can be different.

[CoastYarns · Accepted solution]

OK, thanks for that. That makes sense.