Incorrect ding for star seller

[StopnPaws]

I was incorrectly dinged twice for messages. One message was another seller trying to market me. If I am not interested in their product I should not have to respond to them but Etsy gave me a black mark for not responding to their message that had nothing to do with my shop. The second ding was also not shop related and was regarding something I purchased from another seller, again nothing to do with my shop. I would appreciate it if you would correct this.

[thePaperFramer]

And yet another seller that hasn't read the policies or looked this up in this forum. This is the 7 zillionth thread on this exact same issue. You have to reply to all first messages. Like it or not, this is what you have to do to keep from getting dinged for your Star Seller. Every body does this once. Hopefully to learn from this and not do it again.

[StitchyFrood]

It's been more than a year with this program. Have you investigated the requirements to be a Star Seller?

If you had, you'd know that every message requires a response or a spamming. 

If you'd like your purchases to be separate from your shop you should create a buyer account and disclose that you have two accounts in both profiles. 

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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