Incorrect calculation for Star seller criteria

[NicoletaTribalFlower]

My star seller removed according to low prcentage in 5 star reviews and reply to messages . I think that there is a mistake on both criteria. I have only 2 times 4 star reviews and all the others were 5. In the excell form you have calculated that I did not anwer in 8 messages but I have replied to all after a couple of hours.

Thank you

[CraftyCornishMaids]

for feb/march/April, your reviews have 2 out of 18 that are not 5*
that's 88.9%

I can't see your message stats, however you have to reply to every thread, from anyone, so if someone messages you in separate threads, you have to reply to each,

and if you buy something, and the seller messages you, you have to reply.

If you think there is still a problem , you need to go to - community and help - contact us, keep going until you get to "I still need help" and log a ticket

[vintageNCtreasures]

Since you have several 4* reviews, your % for reviews is under 95%.
Any review less than a 5* is not counted.

How to Become a Star Seller – Etsy Help

In the 5-star ratings section, you can see the percentage of your shop’s reviews that received 5 stars over a period of time. The goal is for 95%+ of orders to have 5-star ratings, which will earn you the Rave reviews customer service badge.

Your 5-star rating percentage is calculated by dividing the number of reviews that have 5 stars by the total number of ratings that you've received during the calculation period. Other reviews (like those with 4 stars) are not considered. We aren’t looking at an average of all ratings, only the percentage of ratings that have 5 stars.

You’ll see the percentage of messages that received a response to the initial message within 24 hours. “Initial message” means the first message in a single conversation with another member, also known as a “thread.” Responding to 95% of all your initial messages within 24 hours will earn you the Speedy replies customer service badge.

Message response rate is calculated by dividing the number of initial messages you’ve responded to within 24 hours by the total number of messages you've received during the calculation period.

[AAANativeArts]

I also have 85% on messages but I answer or mark as spam all messages within 24 hours, usually within an hour, 7 days a week.