Incorrect Star Seller Rating Regarding Tracking.

[CobwebandThistledown]

I have had my dispatch and tracking Star Seller Rating Reduced because I apparently didn’t enter tracking information. The tracking number is there and the post office or provider. 
I posted via a different service provider with full tracking info included.

why has my rating been reduced?

Joan

[TBQSC]

Is there possibly a number missing from the tracking (happens when you copy/paste) … is the shipping provider recognized / accepted by Etsy (not all are) … 

[PrimFun]

How did you enter the number?  Manually?  Or copy and paste?  Check to see if the numbers are correct.  You have 3 days to change the tracking number.

Is this a provider Etsy has tracked before.  Etsy's Aftership does not work with all carriers.

[TonsOfPaper · Accepted solution]

Hello @CobwebandThistledown,

We've double-checked your Star Seller, and we can confirm that you have 100% for the On-Time Shipping & Tracking. Please know that it may take about 24 hours after an order has been shipped for the On-Time Shipping & Tracking metric to update.

Thank you very much!