Hello Etsy Team,
I hope you're doing well.
I’m reaching out because I believe there is an error affecting my Star Seller response rate. Until recently, my response rate was 100%, but a few days ago it suddenly dropped to 90%, and after carefully reviewing all my recent conversations, I cannot find any messages that were left unanswered or replied to late.
I contacted Etsy support, and I was provided with two message links that supposedly impacted my score:
After reviewing both, I noticed that these are actually the same conversation, just appearing under two different URLs. Moreover, I responded to the buyer within a few minutes, not hours or days — so it shouldn’t have affected my response rate at all.
Additionally, the support agent referred to messages from “Karen” and “Randee,” but those are not the senders of the messages in the provided links. That appears to be another mismatch.
I would greatly appreciate it if someone from the technical team could take a look at this issue, as I take pride in providing quick and helpful responses to my customers and would love to maintain an accurate Star Seller status.
Thank you very much for your attention and support!
Best regards,
Dav
Cooperclay
