LanaLuckyFinds
Conversation Maker

Inactive Listing Disappeared When I Tried to Re-activate It With Changes

I made some changes to my inactive listing with expiration due at the end of the month using the new listing format. After clicking on the Re-activate With Changes button, the listing disappeared. It's no longer in inactive listings, not anywhere in active listings. It's not searchable in the shop. Does it mean you can't re-activate inactive listings when you make changes to them? 

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BootifulLabels
Conversation Maker

Re: Inactive Listing Disappeared When I Tried to Re-activate It With Changes

Inactive and expired are not the same. The clock still ticks on inactive listings and the listing may expire while inactive.   An inactive listing can just be reactivated as long as it has not expired while sitting inactive.  Make and save the changes first.  If it has expired while sitting in the inactive box altering and reactivating it may move the listing to expired items box and you then have to renew it and pay the renewal fee to reinstate it.  

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LanaLuckyFinds
Conversation Maker

Re: Inactive Listing Disappeared When I Tried to Re-activate It With Changes

The listing expires on June 25th.  It disappeared after I made some changes and clicked the "Re-activate With Changes" button.

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Re: Inactive Listing Disappeared When I Tried to Re-activate It With Changes

I just had the same problem! I just now edited a listing I had created and deactivated oniy last week, then clicked Activate with Changes. A box popped up ("do you want to leave this page"), which I clicked. After all, I was leaving the page to be activated! It did indeed become active, but all my changes were gone (grrrrr).  I edited it again, clicked Activate with Changes, then got the same "do you want to leave this page" message, which I didn't fall for the 2nd time! Without leaving the edited listing, I then switched to the old form, but again, the edits had disappeared. I suppose I'll need to start from scratch. This needs to be fixed!

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LanaLuckyFinds
Conversation Maker

Re: Inactive Listing Disappeared When I Tried to Re-activate It With Changes

I spent my entire morning today figuring out how to activate an inactive listing after making some changes to it.

First, I switched to the old listing format, made changes there, and clicked publish.

The listing showed up in my store in several hours. I don't know what to do after June 25 when the old format will be gone. The new listing format is just half-cooked. It does not work.

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Re: Inactive Listing Disappeared When I Tried to Re-activate It With Changes

Same thing happened to me. The listing just disappeared.

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