[RESOLVING] Whoopsie page when accessing the Help Center

[ampersay]

Hey there!

We're currently looking into an issue where a small portion of members are receiving a Whoopsie error when accessing the Help Center and/or Contact Page.

To aid our investigation, please share a screenshot of the page with the console open (right click on the page, select 'Inspect', click 'Console') and displaying the error section. This will show us any errors the page might be experiencing and help our engineers with their investigation. Additionally, if you could share the steps you had taken, starting from accessing the Help Center to the error appearing, that will allow us to take the same steps as you and investigate further. 

Thanks!

[ampersay]

Big thanks to the Sellers who have already sent over screenshots! 

For those Sellers who are unable to access the Contact Page, please send the details and image over to me in a Message. 

Thanks! 

[ampersay · Accepted solution]

Thank you for sending us your screenshots and details!

We were able to make some backend changes that should resolve this error message, but please don't hesitate to let us know if you're still experiencing issues by opening a new thread.