My store has been in the forced vacation mode over a month of this holiday season by going through the INFORM ACT verification process. Why does it take for this verification pending to process a ridiculously long time???
The INFORM ACT is to protect consumers from the illegal sellers and the crooks to selling illegal goods. This sounds good.
My issues are, first, this unreasonable long waiting verification pending process. Second, there are barely help for sellers to seek what types of documentation that the sellers are supposed to submit and no telling on the reason for documentation disapproval. When it comes to the government issued documentation verification, I feel like that I am shooting arrows to the dark. The IMFORM ACT demands the seller’s transparency while sellers do not see any transparency during this process. Instead, sellers shoot their arrows in the dark, and here comes a long waiting period, and disapproval without any explanation. Sellers shoots more arrows in the dark, and here comes another long waiting. During this verification process, sellers’ stores are forced vacation mode. This is insane. For me The IMFORM ACT seems to suppress online stores’ activity. If the true purpose of The IMFORM ACT is to see the sellers’ transparency, they could have quick responses to documentation verification and reasonable help to sellers. But they don’t….
By the way, the INFORM ACT has nothing to do with the brick-and-mortar stores. It sounds very unfair to small online stores.
I think the INFORM ACT needs to be reformed to be more efficient, and fair to all sellers, both online stores and brick-and-mortar stores. I am writing to my congressman to reform The IMFORM ACT!
