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I was hacked and locked out!

My shop was hacked. She put up things I don't sell but sold MY tutorial. She locked me out of my account. How do I get help from Etsy??? It hurts so much to see what I've had for years be suddenly under some random person's name. Can etsy just close her store and ban her? I don't know what I can do. 

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FabioMcMustache
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Re: I was hacked and locked out!

Hi Jennifer,

Sorry to hear that. I'm escalating this internally so the issue can be investigated.

UPDATE: Please check your support request ticket - our team has followed up with you over there.

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