I placed an order with a shop, had what I thought were very pleasant business related exchanges with the owner (I asked about the weight of the fabric I was ordering, and if would be possible to combine shipping for multiple items purchased). I placed my order, got my products, no problems.
I then placed another order this week, and went to send the shop owner a message about when she could ship my items, and was unable to send a message and an error popped up telling me that I'd been blocked. If I go to the Help Center and try to open a case or request a resolution to a problem, it won't send the message. I've tried multiple ways to contact the seller about my current order, and am unable to reach her at all.
The seller even sent me a message via Etsy to tell me that my address needed correction, and I've been unable to reply to that message at all to offer a solution.
I feel quite at a loss. I've been blocked from messaging the seller, but not blocked from purchasing from her? And now if I have any issues I am unable to communicate them or open a case of any sort? Honestly I'd rather just cancel my order and take my business elsewhere, but apparently I can't even cancel my unshipped order without her consent, and am unable to communicate with her at all to request it.
