I no longer get sales emails

[sewingmaniac]

I haven't changed any settings.  This last week I have not gotten any emails about sales, shipping labels purchased, or my deposit being made.  My phone "cha-chings" but the sales email isn't there.  It's  not in my spam folder either.  I've had my shop for years and have always gotten the emails.  Why?  Bring them back! The chat feature has been no help.

[FMGuyDesigns]

The same thing is happing to me.  This began intermittently in September, no transaction emails nor email copies of "your order has shipped" statement.  Too, too, many glitches. Just absurd.

[VintageDreamBeads]

@sewingmaniac  Same here! No e-mails when sales come in and NO notifications when I purchase shipping labels thru Etsy. I just hope my buyers get  e-mails that I shipped.

[LylaSupplies]

I'm having the same issues, I get a few but not all emails and haven't received any deposit emails for the last month. I haven't changed any settings either

[cindylouwho2]

I get my transaction emails but not any policy-related ones and nothing as a buyer. This has been going on for years, but Etsy does not care, and Support will tell you it is your own fault if you file a ticket. 

[VintageDreamBeads]

@cindylouwho2  When I required I was told CHECK YOUR BROWSWER!

[UniqueGiftOrnaments]

Etsy's notifications are not reliable. Best thing to do is check your shop a few time a day for them.

[PillowDetails]

Absolutely agree!  Check your shop at least once a day.  This can happen to anyone.

[sewingmaniac]

Of course I check my shop when I hear that lovely "cha-ching", but I like getting the emails, too.  I have gotten them for years but they suddenly stopped.  I changed nothing so I know it's on Etsy's end that something changed.  I was afraid it was my phone, but they don't come through to my desktop either.

[QueenvannaCreations]

I'm also not receiving notification emails. I noticed this started yesterday.. 

[BluKatDesign]

I haven't received regular sales emails for a couple years, I just seem to get random ones. Etsy won't fix the problem!

[givemeacrown]

Are any of you who are experiencing problems using one of the big email providers such as gmail, hotmail, yahoo, etc? 

It would be useful to know if there's any common theme to which provider you are using in case the provider has made changes in their mail server causing the emails to get blocked. 

There are other reasons it can happen, I know some people experience the blocks regardless of which email providers they try to use and that issue seems to have been going on for years for those people.

I'm using my own mail server and I am receiving emails for sales etc - most recent one in my other shop was less than an hour ago.

[sewingmaniac]

I'm using Yahoo mail on Chrome.  I did the chat help from Etsy when I first noticed it.  Their answer was that my emails were bouncing back to them.  They said they fixed it, but it only lasted a day or 2.

[givemeacrown]

@sewingmaniac Thanks! It will be interesting to see if anyone else experiencing problems is using Yahoo mail.

If memory serves me right, a few years ago there was an issue receiving emails that was mostly experienced by Yahoo mail users and I think Etsy themselves got involved to get Yahoo to stop their mail server rejecting or bouncing the emails.

[LylaSupplies]

I use Yahoo mail

[2numerous]

Etsy has been blaming gmail, hotmail, yahoo, aol for years.

Two things to keep in mind.  Majority of buyers use gmail, hotmail, yahoo, aol accounts to do their online shopping.

In my case, I receive an email notification from Pirate Ship for each label I purchase without fail. I receive notifications USPS for each pickup I request without fail. USPS notifications for every package picked up without fail. The only issue my account has with email is from Etsy. It is an issue or glitch that stems from Etsy. Etsy has recommended people change their email address, people have switched and the issue remains.

I use a yahoo account. The problem began September 2019. Etsy has confirmed it is an issue on their end. I receive some notifications but not all.  I can set two shipping notifications to two separate customers, I will receive my copy for one notification and no notification on the other.

[cindylouwho2]

@givemeacrown I used Yahoo for years, and at the insistence of Etsy, changed to my domain email instead, which I pay for. 

The exact same emails are still missing; nothing changed. Etsy still kept blaming me for the problem.

I've been following this issue for years now; there is no domain in common with the larger issue. 

[PillowDetails]

I can't believe these issues have anything at all to do with our individual emails, seeing the experiences above.  I had 100% emails up to one day, several years ago, when they just stopped.   No emails from anything on Etsy.   Of course, I went round and round with Support, but nothing had changed on my end.  Nothing for several months, then it came back - stop, start, now they've been spotty ever since.  I get all my emails for my own purchases, and all the account related Etsy promos, miss a few message emails, and as for transactions and financial-related emails (like transfers, refunds,  etc) - only a fraction.  How in the world can that be email-related on my side, when I get some, but not all the emails I'm supposed to be getting?  It's all Etsy.

* Oh - and my Sell-on-Etsy app is always accurate (sometimes delayed) with notifications.

[2numerous]

How in the world can that be email-related on my side, when I get some, but not all the emails I'm supposed to be getting?  It's all Etsy.

Etsy's communication issues are not limited to outside email.

The internal messaging system is also flawed and inconsistent. Working at my desktop for extended periods of time waiting for a response from a customer. When the reply finally pops up, based on the time stamp on the message, there is often a lag time of over an hour in Etsy delivering the message. The panel to the left of the page never indicates the message has arrived, only the pages the have the icon at the top of the page.

All these things have been annoying in the past, but now those issues can possibly damage your SS rating and getting Customer Support to acknowledge and fix the issue is slim to none.

[2numerous]

In the middle of May I had a message from a buyer. Once it popped up, I went off the messages screen to research to respond to the buyer. When I went back to respond the message had disappeared from the page. How the heck do you respond to a message that no longer is shown? I refreshed the page over and over, no message. The next day the message popped up again, but it was beyond the 24 hour period and the SS message respond was pinged. 

I contacted customer support, included screen shots of other shops who had the same experience. Even with documentation, customer support was not responsive to the issue.

[WaxingMoonDesigns]

I'm having the same problem since the middle of September. No email notifications from Etsy for purchases, deposits, etc. I also use Yahoo and nothing has changed with my account settings.  Has anyone received an explanation from Etsy Support about this issue? I've just been waiting for it to resolve itself.

[givemeacrown]

To clarify what I mentioned above, I agree that there are some accounts affected by issues no matter what email address they try. It's a separate issue to occasional clusters of people reporting not receiving some emails.

Now and then there are reports of a new cluster of people not receiving emails. That is often down to the recipient mail server(s) doing something such as updating their spam detection settings, or because Etsy changes something in their emails or email headers, that causes the mail server to distrust the emails and bounce or block them.

If what's mentioned in this thread is a new problem affecting Yahoo mail users, hopefully Etsy can take a look at the emails that are being rejected/bounced and backtrack to see if they've made changes to the headers or content of those emails.

[MichaelMoooDesign]

I too am having the same problem. I would get all of my emails without issues (transactions, convo, shipping and deposits). I have gotten none for the last 4 weeks. It's very frustrating that things are fine one day and all apart the next. I have Yahoo and my spam folder has not received any of the emails.  

hoping it is resolved very soon.

[ThePurplePuppy]

Yup--and here I thought it was "just me". I have ceased getting transaction emails and message notification emails. OF course I get all the others about a "a favorite now on sale" and all the other nonsense but nothing on the 2 I mentioned. In fact I am having great difficulty even knowing I have a message. At first it was  just no email notice--today  there is no little orange number either on my shop page or on my dashboard. I actually have to go to the "link" to "messages" on my dashboard to see if there are any new messages. 

I check my shop at least 2x per day for orders, messages, etc and yet--I missed at a minimum of 5 messages today because of this--fortunately  one was an "old " string and the others I caught before the 24 hour period. Seems to me Etsy is just setting us up to fail.

[sewingmaniac]

I even checked the - get an email when you purchase a shipping label-- on the shipping label page, but I still haven't gotten one or any Etsy business emails.