I need help as a seller

Etsy keeps taking down a listing that says Lisner Amber colored. I know I can't sell beads smaller then 1.25 inches on Ebay. This is ridiculous.

Then what am I supposed to do when I can't get any customer support?

Then I kept trying to add my social security number so they  do not suspend my Etsy account and I couldn't do it. So then I put name change which there was not. It was just adding my middle name ! Sorry I'm just frustrated.

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Re: I need help as a seller

The word "amber" will trigger the bots to deactivate your listings. You have to figure out a way to title and describe your product without using the word "amber". 

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Re: I need help as a seller

The word amber alone does not trigger the bots.  See my listings.  It is amber + other words.  (such as strand, necklace, bracelet etc)

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Re: I need help as a seller

Just don't use the word "amber". Can't help you with the other issues.

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Re: I need help as a seller

If the item is not resin and the word is only for color, use honey gold, yellow gold, red gold, etc. to describe.

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Re: I need help as a seller

I had that happen with amber colored beads in a bracelet.  I didn't contact Etsy, but in a few days, it was available again.  Then I changed the wording to golden brown.  I went through my shop and changed anything that said amber.  So far I haven't had any other items deactivated.  As far as my id was concerned, I changed my name in my shop to include my middle initial.  My social security card had first name, middle initial, and last name.

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Jewels2at
Community Maker

Re: I need help as a seller

Etsy deactivated my listings with the word amber as they renewed.  As they were deactivated, I changed the amber to another gold descriptive word.  That way when they renewed again I did not have to worry about it.

 

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