I lost my 100% shipping on time rating because of a National Holiday!

[SilversmithcoUSA]

Why, why, why Etsy? Two people who ordered from my shop after noon on Saturday and would be due to ship tomorrow because of the National Holiday, have now put me at 99% shipping on time, down from my regular 100%. If there is no way humanly possible to ship until tomorrow, why should I be dinged because of a U.S. holiday?

[SilversmithcoUSA]

And I've used Etsy shipping labels since the beginning of time!!!

[OneEyeCatStudio]

Using Etsy shipping labels does nothing for you.

Etsy, being an international site, does not make allowances for national holidays.
It is up to each seller to know their country's holidays and adjust shipping times accordingly.

[UppNorthEh]

you only need 95%

[SilversmithcoUSA]

I ship on time, every time. I'm 100% on time. 

[audreytherese]

Well... Not this time. 

[nineteen27]

you chose the processing times.

it really is up to sellers to know when the holidays are.

and to push their processing times out.

[SilversmithcoUSA]

I'm on time 100% of the time. Their software should be able to see holidays. My phone can acknowledge holidays. Etsy should be able to acknowledge holidays. My husband writes software. A company this size should have software that works. 

[AnniebelloPaper]

@SilversmithcoUSA Etsy is a worldwide site. It would be impossible for them to take into account every single national, state and local holiday for the entire world. They give us the tools to take those holidays that affect our shops into account. This is not a new thing.

[AnnaleasFinest]

@SilversmithcoUSA 

It was a National Holiday in Germany too and parcels were due.

Fortunately,  I can drop my parcels into the mailbox, but if I couldn't, I would use the

"extend ship by date", which you find by clicking the order number.

I think shipping times of 1 day are risky. What do you do when you are sick, or have an accident and need to spend time overnight in the hospital?

Can anybody fulfill your orders?

[moonbeamgifts]

>A company this size should have software that works. 

I just about had to clean tea off of my monitor....

[OneEyeCatStudio]

Their software does not even see days for everyone, much less holidays.

If I send a shipping notice at 9:30 at night, it shows that I have shipped the next day.

[audreytherese · Accepted solution]

1. Put your processing at 1-2 days or 1-3 days instead of 1 day. This will build in a buffer for when there are holidays and you can't ship out.
2. Mark your calendar for the rest of the days. Etsy does not, and has not ever, accounted for holidays. 
   1. This post lists all of them for the rest of the year: https://community.etsy.com/t5/Managing-Your-Shop/Reminder-Monday-May-29th-is-Memorial-Day-a-US-Posta...

[SilversmithcoUSA]

They should. They were capable of making software to block KarenCheck. They spent all that development time to destroy a great tool. They could have used that development time to acknowledge holidays as not a shipping day. They could have made software that helped us instead of working to destroy an app that I was able to use to break up a buy, scam and resale ring. 

[SilversmithcoUSA]

Yes, this time. I am on time, whether it's acknowledged by Etsy or not. Purchases made after noon Saturday cannot possibly be shipped until tomorrow. I'm not late. Etsy software is poor.

[HouseofWhisperingFir]

You have had a shop on Etsy since 2019 and have over 7300 sales. 

You obviously know the criteria,  why the big rant now?

[SilversmithcoUSA]

Why do you care?

[SilversmithcoUSA]

I've always been able to bypass this by printing my shipping labels on the holiday, which I did today, yet, they dinged me anyway. 

[HouseofWhisperingFir]

It's your post.  Just wondering why.............

[blue510patterns]

Also, this is the first time in 10 years that I have seen Etsy take our bank deposit on a holiday Monday when the banks are not open! 

[dippeldiundscribble]

@SilversmithcoUSA 

https://help.etsy.com/hc/en-us/articles/115015588087-How-to-Set-Processing-Times-and-Ship-By-Dates?s...

Processing times and “ship by” dates are determined using business days and don’t include weekends, but may include holidays. If a “ship by” date falls on a holiday, you can update the date once per order.

[AAANativeArts]

 Reminders were posted in the forums for the last several days. You should never cut your shipping times so close that one day matters. What if you get sick for a day? It is always better to under promise and over deliver.

[SilversmithcoUSA]

I'm in a very saturated market. It helps me to stand out. I should have remembered to print my labels earlier in the day. I've never had them ding me when it's on the holiday. 

[Adorabilities]

Won't the date on those labels default to the next day anyway? Those packages would still be late, according to the date on the label. 

[VogueVixens]

You could have changed the shipping date on those orders, as long as it hadn't passed yet, without being penalized.