I can't login to the Etsy forums

[workshopmini]

I can't login to the Etsy forum from my second AVworkshop store more than a month.
I did not violate the rules of the Etsy forums.
I see: "We're sorry, but you have been banned from using this site."
or " Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 1BC7EC54."
I contacted Etsy Help several times, but no one answered me. I am writing hoping that someone from Etsy admins will help me.

[NanaLetha]

If you were banned from using the forums you would have received an email.

[PlatypusDream]

They may have thought that you were using the second account as a Sock Puppet and banned it.

You haven't declared that you have two shops in this shop, which is mandatory.

https://help.etsy.com/hc/en-us/articles/115015651948?segment=selling

[workshopmini]

There is a link to the second store in public profile. Why don't you see it?

[BoudoirPrive]

The same thing has just happened to me.  I have two Etsy shops, but tend to use the forum through this shop rather than my second shop.  What is going on?

[TeaCozyCraft]

this is just a test -

CraftyCornishMaids replying from my other shop

not sure why some don't work

[CraftyCornishMaids]

not sure if they've started to do work and only allow sellers access to the forums

and somehow caught out real shops

[BoudoirPrive]

Many thanks for testing.  I'm not overly bothered by it, as I don't usually use that shop to leave comments on the forum.  However, being told that you have been banned implies that you have done something to contravene the forum rules, which I'm sure I haven't.

[workshopmini]

I don't think this is a test. I've been writing to support from time to time for three months now with no results.

[ChillwolfArt]

@workshopmini  Hi, When I click onto your Shop Profile (top Right of page, "Svetlana"), I do see where you've declared your other Shop.

[BoudoirPrive]

@ThePhantomPoodle 

I remember you PP.  You're still around then.  ; - )

[ThePhantomPoodle]

Just testing and it is working for me.

This is "purplepuppy" in another   format.

[BluKatDesign]

I have had this happen to me a couple times, not sure why. Etsy usually fixes it fairly quick but it is frustrating! Have you tried clearing your cache?

[BluKatDesign]

 I have had this happen to me a couple times, not sure why. Etsy usually fixes it fairly quick but it is frustrating! Not sure if I was actually "banned" though.

Have you tried clearing your cache?

[BluKatDesign]

Well, for the longest I couldn't't edit here, now it seems to be doubling up my posts. There are a lot of issues in the forums lately

[workshopmini]

Yes, I cleared the cache, but it didn't help.

[thatregina · Accepted solution]

Hi folks! If you have run into trouble accessing the Etsy Forums, please email community [at] etsy [dot] com from the email address associated with the account. Our team will be glad to take a look for you. 

[BoudoirPrive]

Many thanks.  I will try that also, as my other shop has the same problem.

[workshopmini]

Unfortunately,  I didn’t understand where else I could write. Can anyone help me with this?  

[CraftyCornishMaids]

@workshopmini 

do as thatregina says above,

e-mail them (at the e-mail they listed) from the e-mail that is associated with the shop you can't log in from

[NoFrogsAllowed]

I think the OP doesn't understand the email address, but I can't think of any way to say it that would be acceptable and clearer.

[workshopmini]

hank you for the clarification!

[workshopmini]

I already realized, these are indeed translation difficulties. Thanks for the help!