I can not sign in

[DitoTediashvili]

Hi Guys!

I can not sign in to my account.

Today while I tried to open my Etsy App my account was signed out. I checked my email and there was an email from Etsy Trust and Safety to change password. I changed password and then I signed in without any problem.

After some time I tried to open Etsy App and I see the message that my account is locked and I can not sign in again.

The Market is open and nothing is problem with it. Please help me! What should I do?

Thank you! 

[TheHomespunLoft]

@DitoTediashvili 

You need to contact Etsy directly NOW.. bottom of the page-- the trust and safety dept.. Hopefully you did not follow any links in the email you got and did not change your password thru a link. I have been here a lot of years and never got asked in an email to change anything.

[DitoTediashvili]

I already contacted them and waiting for their answer. 

I was signed out from the Etsy App. 

And Etsy app send me to the page to change the password. 

I am using authenticator for signing in and I hope there is zero chance to hack the account. 

[SugarTaffySoap]

Here is the link to request a callback.

[DitoTediashvili]

Thank you so much! 
But unfortunately there is no callback service for my country. 

[MidsommarMedia]

I just tried this and a call came in but ended. When I called the number back, it was Etsy saying the number isn't active and said to go back online. 

[MidsommarMedia]

I'm having the same problem!!