If you were sending messages to people who favourited your item, or targeting buyers in other store's feedback to try to make sales, or attempting to take a sale off of Etsy (by including your email address, phone number or website link), Etsy might have disabled your messages.
If you had a temporary ban before, then got your messaging privileges back, but continued to spam other Etsy users, Etsy can PERMANENTLY remove your messaging ability.
You only have ONE sale.
https://www.etsy.com/legal/sellers/#community
Messages
With Etsy's "Messages", you have the ability to communicate directly with your buyers or other Etsy members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations or spam;
- Harassing or abusing another member or violating our Anti-Discrimination Policy;
- Contacting someone after they have explicitly asked you not to;
- Interfering with a transaction or the business of another member;
- Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Etsy, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.
