I NEED SOME HELP PLEASE.

[CatarinaBattista]

Hello,

My name is Catarina Battista, I am a watercolor artist, and I sell digitals in my ETSY SHOP.

I sell only digitals, and normally all my orders go directly in the “Completed Section” of ORDERS & SHIPPING. I don’t sale “Make to Order Digitals”.

4 days ago, I sold a digital bookmark, and for the first time this was listed in the “New Section” of ORDERS & SHIPPING”. Since then, I have contacted the Support Center, with the Chat more times, but they only send me to the help pages that I have read over and over, they also asked me to select the “Complete order button” to complete the order. I have done this over and over again, but it is impossible, nothing happens. Maybe I am doing something wrong, and I cannot find it. Can someone help me.

All my products are in the Category of Clip Art & Image Files.

I have chosen as a “FINISHED PRODUCT”

Maybe it should be as “A SUPPLY OR TOOL TO MAKE THINGS”?

I don’t know what to think any more, or what to do. Can someone help me. Thank you in advance.

Catarina

[CryzalisMasksUK]

I am not seeing any postage on some of the listings I checked. Maybe you clicked physical by mistake when making that listing?

[CatarinaBattista]

No, I have checked it out more times. It is a digital listing. And the client downloaded it immediately after purchasing. Thank you for looking.

[CatarinaBattista]

Even if the client downloaded the item immediately after purchasing. If I want to complete the order I cannot do it, it will not move to the “COMPLETED SECTION”. It will stay in the “NEW SECTION”.

[ButterflyFeetDigital]

The only time a digital item should not be in the completed section is if you listed it as a custom listing which is a separate process. In that case you have to upload the finished custom item after the sale is made. 

[CatarinaBattista]

This is the problem. My listing is not a Custom Listing. This is why I don’t understand that it is not in the Completed Section. I sold already this listing with no problem. And I looked well, I am not asked to download anything. This is a normal digital download to download immediately.

[artbyjocelyn]

I looked and yes, it's an instant download listing and should automatically go to Completed when sold. Can you contact Etsy help through chat?

[CatarinaBattista]

I did contact ETSY help through Chat more times, but they only send me to the help pages that I have read over and over, they also asked me to select the “Complete order button” to complete the order. I have done this over and over again, but it is impossible, nothing happens. The order does not go to the Completed Section.