https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-solution_prim...
I don’t have access to my old email address
If you don’t have access to your old email address, select I still need help and we’ll check if the email address on your Etsy account can be changed.
Include this information about the Etsy account you’re asking us about in your message:
- Your old email address
- Default shipping address on account
- A recently purchased item
- Last four digits of any active credit card on file
when you click on i still need help.
it brings you here.
https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-contact_selec...
the only option is email right now.
it is 8:40pm in new york.
i would try tomorrow around 9am est. and you can also access live chat in this shop that you are using since you are a star seller.
just go to your dashboard and you will see a chat bubble looking thing on the bottom right during etsy business hours.
