How do I open a ticket with Etsy?
Shop manager > Help > Contact us
@DawnDiscovered: Try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us