DragoninKnots
Conversation Maker

How do I delete a tracking number for an order?

I made a mistake buying a label, so I bought another one and requested a refund for the first. Now the order has two tracking numbers attached to it. I can edit the numbers but not delete. Is this going to come back to haunt me when the system realizes that one of the tracking numbers isn't going anywhere?

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SugarTaffySoap
Conversation Maker

Re: How do I delete a tracking number for an order?

@DragoninKnots  Do you have chat support? They should be able to help you with this tracking issue.

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Re: How do I delete a tracking number for an order?

Tell your buyer which one is correct. Your refund will happen pretty fast. No worries.

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DragoninKnots
Conversation Maker

Re: How do I delete a tracking number for an order?

The buyer knows the right one, and I'm not worried about the refund. I'm just concerned that Etsy will think it hasn't been shipped/delivered.

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SmudgePlant
Community Maker

Re: How do I delete a tracking number for an order?

I don't think it will hurt you. I did something similar when someone bought another item after I printed a label, but before I shipped, and I combined orders.

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Re: How do I delete a tracking number for an order?

If it's one order, the correct tracking number should show the tracking and eventually delivered ... so it should be ok.

 

 

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