Etsy,s case center staff , work along with the scammer and took money out of my account , $438 , after the item was delivered two weeks already , with a 5 stars positive review , and I have been using everyway to contact Etsy but seems no one cares and no one ever reply to my report , emails , and chat message .
Etsy's case center staff refunded a customer on my behalf without even looking at the case or the order , the customer already received the bracelet two weeks ago and left a very nice review . then two weeks later . she initiated the case saying the item was not received, which is a complete lie and scam ! However Etsy's staff work along with the scammer and refunded the money INSTANTLY , before I can comment in the case , and the money is out of my account. This is a complete Etsy's fault, this should never happen , the whole point of having a case center , is not being more convenient for the scammers . when they refund a $438 valuable item , they need to look at the order status first ! There are tracking info that indicates it has been delivered 2 weeks ago , there are great review in the order , no one should ever refund the money like this from any seller's pockets!
I need etsy to credit my money back , otherwise i will need to seeking social media help, also go to etsy headquarters to get this right, I live in New York , this is strong evidence that etsy's case center staff help the scammer , took money out of my kids mouth . these are the money that i suppose goes to the grocery for my kids.
This is the most evil thing i had ever experienced. whoever review the case should never refund the money when it is being delivered on time 2 weeks ago , especially with a positive, 5 stars review says it is beautiful and well made !
I am seeking help to get connected to a real person in Etsy , it seems so difficult to contact any humanbeing here, only the bots !
