TheFinesJewelry
Inspiration Seeker

Holiday Mode without Warning

Jump to solution

Our shop was put on Holiday Mode without any explanation or warning. No one from Etsy is getting back to us. We have one Etsy businesses and it is crucial to get these back up and running as this is our source of income, especially during the holidays. How do we get this resolved ASAP? We do not feel supported at all.

This is the message on our dashboard: Your shop will stay in Holiday mode while we review your info - This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now – we'll reach out if we need more details from you.

Thank you

Translate to English There was a problem fetching the translation.
0 Likes
1 Solution

Accepted Solutions
ModKenneth
Community Specialist
Community Specialist

Re: Holiday Mode without Warning

Jump to solution

Hello! We're sorry to hear you're experiencing issues with your shop. @TheFinesJewelry @NeithTextiles @AlexanderThurlow  We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

View solution in original post

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
3 Replies
AlexanderThurlow
Inspiration Seeker

Re: Holiday Mode without Warning

Jump to solution

We have had the same, since Monday, the busiest week of the year, still nothing from Etsy to tell us how to solve the problem. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
NeithTextiles
Inspiration Seeker

Re: Holiday Mode without Warning

Jump to solution

Also here. I couldn't believe it. I have uploaded my UTR and was expecting a swift reply, but nothing. Plus the chat button has been removed.

Oddly, feeling a bit of comfort that it isn't just me.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
ModKenneth
Community Specialist
Community Specialist

Re: Holiday Mode without Warning

Jump to solution

Hello! We're sorry to hear you're experiencing issues with your shop. @TheFinesJewelry @NeithTextiles @AlexanderThurlow  We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.