Help please

[JBWoodwork91]

Can someone please help me in processing my first order, when I click the order it says I don’t have any order 🤷‍ this is my first ever order

[ColorfulCastAndCrew]

A legitimate order would be located on your shop dashboard under the Orders & Shipping tab. Is the order located there?

[VintageRescueSquad]

You have no orders showing on your shop. It's probably a SCAM. Did you get an email from someone saying they couldn't order or pretending to be etsy? That's not how it works at all

Do not click on anything or divulge any financial information. Mark it as spam

[BagmakerSupply]

@JBWoodwork91: According to your shop home page you do not have any orders yet, so it appears that you are the victim of a scam attempt.

Real orders will show up on your Orders & Shipping page and your Payments page.

New shops are often targeted by scammers, and an incomplete one like yours (no location, about, policies) is particularly attractive to them.

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm... and there are many threads in this forum with additional suggestions and tips.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[OmasFabricStash]

I’m so sorry but it’s a scam, you don’t have an order yet. All new shops get bombarded like this. I think this is what bothers me the most. They get the new seller excited about their first sale only to have them disappointed when they find out there isn’t one. 

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.