I am at such a loss to what to do!
My Etsy account was hacked on Friday, July 22. I noticed Monday July 25 that I couldn't login to my store using my saved passwords and I couldn't reset my password because the email address I registered my store with is no longer active (I gave up my domain name and forgot to change the email first). On July 25 I notified Etsy via the chat function that I had been hacked and I asked them to change my email to one that works so I could reset my password. I was told that only the technical team could do that and I would have to wait for them to email me.
It's Aug 9 and I AM STILL WAITING FOR ETSY TO HELP ME!! I have contacted Etsy via the chat function so many times (I have saved every chat) and I was told that tickets have been made an they have been marked urgent but I AM STILL WAITING!
I have orders that are weeks overdue (as a regular shopper I can see how many sales my store has made).
Does anyone have any idea on how I can get in touch with Etsy tech support and actually get someone to help me?
As a side note - in my desperation to solve this I even went as far to buy my domain name again but I learned that it had been purchased on July 21, the day before I was hacked.
