HOLIDAY MODE

[BKGEMSTONE]

 my shop has been put in vacation mode with the following message on my dashboard-

'Your shop will stay in Vacation Mode while we review your info

This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now—we'll reach out if we need more details from you.'

I was put on holiday mode for the second time. No email. No Message.

I have even uploaded the documents. this has been happening since december 25th. but still no fix.

I depend on this income and it is a horrible time of year when this has happened twice. i have verified my information and submitted the documents. I just don't know/understand what needs to be changed.

Thank You For Any Help. 

[ModJose · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.