I'm starting a new thread as there isn't a recent report of this. All older threads date back to early 2023 and I've never had a problem until recently.
In the last 3 weeks, I have had to cancel 3 orders because international shoppers have somehow managed to purchase at domestic rates - total value over £300.
I use global pricing to include DHL delivery into my US order and significantly reduce the additional shipping costs to all other locations. For this reason, I am unable to simply absorb these cost differences.
However, this doesn't apply to every international order. Luckily, so far, one customer was happy to reorder at the correct rate - one didn't reply to my messages and the final one was about an hour ago (so no response yet).
I used the option of "Seller declines transaction" as I don't want to get punished for frequently cancelling orders - especially as I wouldn't have to if the correct price had been charged.
Is anyone else getting the same glitch?
Have you had any joy contacting Etsy Support about this? (I realise that's a very long shot!)
