Gift Wrap Option Not Working

[KirahleyKreations]

Hello! I have the option for gift wrap "ENABLED" in my shop with a price set and even example photo for wrapping paper. However for some reason my clients are not able to see the option, and cannot select to add it during checkout. Can anyone let me know if they are experiencing this issue? Thanks!

[CappuccinoLace]

I see "view gifting options at checkout" when checking the "mark as gift" option.

I therefore cannot see the options to add a message or select gift wrap while in cart, I would have to proceed further.

[KirahleyKreations]

Thanks for checking!  Yes I had my daughter use her own account in a attempt to view the options but it's not working! She gets  all the way through to input payment but still cannot select to add the gift wrapping.

[NanaLetha]

I see the gift wrap as an option on the last page of check out.

[KirahleyKreations]

Thank you,

The gift message option is what is showing for  my clients...

Are you able to see the wrapping paper photo with description of the papers and trims used? I also charge $5 are you able to add this to cart?

[KirahleyKreations]

I'm going to try disabling it for a few minutes, then enable it back again... Maybe this will help to reset it?