Frequently used saved replies now showing my least frequently used instead

[wordybirdstudios]

Ever since there was the issue with messages going to spam, the way frequently used saved replies now appears to be the most recently created instead.  It no longer shows the snippets I use the most (making it a pain to go search for the ones I want).

I am pretty sure this got messed up when Etsy was doing whatever test it was that was putting everyone's messages into spam.

[CanningCrafts]

This hasn't been an issue for me lately, but I have had my snippets get out of order off & on for a year or so. It seems to come & go. It is very frustrating! 

Have you tried clearing your browser cache/cookies to see if that helps? It may not, but that's an easy thing to test to see if it resets anything.

[wordybirdstudios]

I will try it thanks