Forced vacation

[EtiStitchX]

Hello friends! A week ago, after my third sale, Etsy put my store on forced leave. I opened my email and saw a message providing a copy of my ID card for data verification. I sent it right away and my store was reopened very quickly, for which I am very grateful!
But what happened. Not all of my ads are visible. At first it was written that I have six ads, later 80, and they are over 100. In addition, when I opened the ads I officially entered my account, it says "Unfortunately this item is not available", which is not true. I don't know how visitors to my store see it. My visits dropped a lot in a few days and I had started to rank well. I sent an email and am waiting for a response, I hope it won't take long. Do you have such a problem. Did they fix it?

[QuirkyMiniatures]

That’s really odd your shop looks open but when you click on an item it’s says it’s unavailable. Send a help message to Etsy when they reply click the bit that says I need more help.

[EtiStitchX]

Hello! Thanks for taking the time to take a look. Just when I started having visits. Yes, I sent an email, I have a registered request number and I hope this will be fixed soon. After so much effort to drive traffic to my store and make sales. I'm upset, really.

[PillowDetails · Accepted solution]

@EtiStitchX  This is a glitch that can happen after vacation mode even when we chose it.  Try this - go to Shop Manager - Listings.  Check the box to select all,  then on the same row select "Deactivate".  Don't renew or delete.  You won't be charged anything.  Maybe wait a few minutes, not sure if you need to or not, but come back and do the same to "Reactivate" - you'll need to filter on the right to "inactive" to bring up your listings first.  Again, you should not be charged anything for just deactivating/reactivating.

If you want to play it safe, try it with one or two of the listings that are showing as unavailable.

Let us know if that works for you!

[EtiStitchX]

Oh, thank you very much, I will try now! I hope things get better.

[EtiStitchX]

Hello! Thank you very much for the advice. I did what you tell me and my ads are visible again. However, this is not free. They charged me 0.19 + 0.04 dollars for each ad. Unfortunately, I paid to solve a problem for which I am not to blame. I'm disappointed in that! Not to mention that I have no visits again. Despite the renewal, whether my ads have an initial boost and better visibility for at least a few hours. I do not believe!

[howtobooksandmore · Accepted solution]

Exactly how long has your shop been open?  Etsy gives new shops a boost by including them higher in the search order than they otherwise would be.  This only lasts a few weeks so if you are out of the new shop phase, your items will need to regain their ranking organically.  For a new shop, that can take a long time.

[EtiStitchX]

Hello! It can't be because of that. My store is not new. It has been open for more than a year. I've been trying to be seen by clients for so long. I read, change titles and categories. I write new descriptions and others. After this forced closing, I returned to the starting position. Most of my ads for 5-6 days said "This item is not available" and I had almost no visits. I had to, as I was advised, deactivate and activate again to show up again, but it cost me $ 0.19 + $ 0.04 with VAT on advertising, it's not free. And they were paid without their expiration date. Just a technical problem that I paid for, but only to see the ads again and expect visits.

[QuirkyMiniatures · Accepted solution]

The glitch seems to have been resolved I can now add tour items to my basket 

[EtiStitchX]

Hello! Thank you very much for the check. Yes, I received two emails from Etsie yesterday and the caption "This item is not available" has disappeared. However, some of my ads remained invisible. I paid for the renewal, as I was advised, only to see you again.

[EtiStitchX]

Hello friends! The problem with "inaccessible" ads has reappeared. I deactivated, reactivated, paid for it and now it says "unavailable" again. Are there others with this problem? A week has passed with problems.

[CarpetCollectionAU · Accepted solution]

@EtiStitchX Which Listing is "unavailable"? I am in Australia and can add your Listings to my cart. 

[EtiStitchX]

I see several ads for earrings. Both ads with yellow earrings are "unavailable". There are others!

[EtiStitchX]

Apparently according to Etsy I have no problem. Their page is not active to report. That disappointed me.

[ArtsyCrafty · Accepted solution]

I see that some of your listed items are marked as unavailable.  I sadly have no possible solutions to offer you for this discouraging problem.

[EtiStitchX]

Thank you very much for taking the time to take a look. Someone else sees what I don't have available. Because they wrote to me above that everything is fine. And there is a problem.

[riverofbeautydesigns · Accepted solution]

Can you go through the Help process until you get a callback option? It sounds like you need live support. It may take a few days as callbacks are not always available (from what I have read).

[EtiStitchX]

Thank you very much for taking the time to take a look. Yes, I sent a message for help. Unfortunately, I have been fighting for so long for a better ranking of the ads. Now they will be left behind again because they do not have an overview.

[riverofbeautydesigns · Accepted solution]

@EtiStitchX A little tip for when you reach Etsy: use the word "listing" instead of "ad." Ads are something else on Etsy. It's your listings you are having trouble with. The wrong word could cause a lot of confusion. (Ads are paid advertisements to promote your listings either in Etsy search (Etsy Ads)  or elsewhere (Off-Site Advertising).) Good luck!

[EtiStitchX]

I don't speak English, this is definitely a problem for me! I will try to be clear. Thank you for the advice!

[secondarycreations · Accepted solution]

You should not be getting charged for the deactivation/activation unless the listing has expired. When it happened once, I thought maybe they had expired, but when it happened again within days, that can't be right. So something isn't working correctly there. 

[EtiStitchX]

Hello! Thank you for looking! I have no expired ads because the renewal is automatic. How can I not be charged, since when I choose "deactivate" I get a message warning that I will owe a fee when activating. I recently received an email from Etsy recommending that I update my headlines when my ads aren't visible. I do not speak English, I use an interpreter, but no one understood that it says "This item is not available at the moment" and there is a problem! This definitely upset me!

[Lillipaya]

Lucky you. I already wait for nearly two weeks to get it reopen did you anything else than uploading your ID card?

[EtiStitchX]

No, I just scanned the card and sent it as an attachment. It was evening, my store was open in the morning.

[Lillipaya]

mh

I got exactly the same email on may 29th, uploaded my scanned ID card and wait... until now. Just uploaded it a second time yesterday in case there was a file mistake.. but still nothing. Shop is closed like nearly 2 weeks now and the verfication status is still the same

but thanks alot for your response!