Suddenly I'm on a vacation I never wanted. My shop was placed in "forced vacay mode" on Monday, and we are a 100% digital downloads product shop, with 4.9 stars, and 150 sales since starting in March. Also with Star Seller. All our banking and tax info is current and up to date. And I've opened a ticket with Etsy and still no response a day and a half later. We never received any email or notice requesting anything. Just when sales were picking up (5 in one day instead of 0 or 1 a day). I don't understand how Etsy can not care about its sellers/creators. Communication is terrible. I understand policing a large community like this requires automation and bots because of the scale of it, but it appears there's a malfunction going on the past few days effecting many shops with this forced vacation status. The various screens I can see with notices suggest that they want to give us more time to process orders (as if we were late) while we have no control over processing digital-only orders as they are automatic, and never require processing or shipping. And all our orders are shown as completed. Doing this to sellers who make up the attraction (product) for buyers to even want to come here to shop, without communication or clear understanding of any steps to rectify the situation is extremely poor business practice. I am at an utter loss in what to do to get our shop back up and running again. Extremely frustrating, and definitely making me want to set up shop on alternative selling platforms this week.
