Forced Into Vacation Mode – One of the Many Victims!

[Laserjoys]

Dear Etsy Support Team,

I’m reaching out because my shop was unexpectedly placed in vacation mode, and I have not received any explanation or email from Etsy regarding this. I’m deeply committed to providing the best service to my customers—I craft all my products by hand, ensure timely order fulfillment, and promptly respond to customer inquiries.

I’m proud to hold the status of a Star Seller, and I strive to uphold Etsy’s values and standards. This situation has left me feeling confused and disheartened, as I’m not aware of any issues with my account.

Could you please help me understand the reason for this and guide me on how to resolve the issue? I truly value being a part of the Etsy community and hope to continue serving my customers without interruptions.

Thank you for your time and assistance.

Sincerely,
Husar Vadim

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.