Forced Holiday Mode

[StarlitPearlsUK]

My shop has been in forced holiday mode since Monday, and the yellow dashboard banner says:

"Your shop will stay in Holiday mode while we review your info. This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now – we'll reach out if we need more details from you."

It’s now been over 48 hours, and I haven’t received any updates or replies to my email. What’s confusing is that I had already uploaded and verified all my documents back in October, and nothing has changed in my shop info since then.

This delay is really concerning, especially during such a busy season. 

For those of you who’ve gone through this, how long did it take for your shop to come back from holiday mode?

[AuroraCraftery]

I'm going through the same thing right now. It's been 3.5 days and still nothing. No unverified information. I've seen other sellers mention 2-3 days but some even stated weeks. 

[ModAngie · Accepted solution]

Hello @StarlitPearlsUK and @AuroraCraftery! We're sorry to hear you're experiencing issues with your accounts. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.