Forced Holiday Mode AGAIN

[VintagePrintsShoppe]

I was put on Holiday Mode for the second time this week. The first time was Saturday 14th of December. It was removed on Tuesday December 17th in the evening. At midnight last night (we are the 20th of December today), I was put on holiday mode again. No email. No message. No explaination. 

I keep reading people saying there is a chat... Where can I access this chat? 

I rely on this income and this is an awful time of the year for this to happen TWICE. I verified my information and have submitted the documents in the past. I just don'`t know/understand what needs to be changed. 

Thankfully, our second store was not put on holiday mode this time...but this instills fear and incertainty. 

Thank you for any help!

[NanaLetha]

Chat is available on your dashboard - lower right corner.

[FSTracing]

Soon this case will be closed by some MOD*** that is all they can do. I`m already 31 days on vocation mode and no news, no support, nothing

[Artsili]

I don't get why they did this, it's digital items.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.