Fausse commande

[Bohodyiabijoux]

Hello à tous ! 

J’ai ouvert ma boutique sur Etsy il y a quelques jours, et j’ai déjà rencontré deux fois le même problème : je reçois une notification de commande dans mes spams, et cela apparaît dans mes statistiques, mais rien n’apparaît dans mes commandes réelles. J’en déduis donc qu’il s’agit d’une arnaque.

Par la suite, je reçois des e-mails  sur Etsy et sur ma boite mail perso icloud me demandant de cliquer sur des liens pour confirmer la commande, ce que je ne fais évidemment pas, car cela semble frauduleux.

Mon souci, c’est que ces fausses commandes font passer mon produit en « épuisé », et pour le remettre en ligne, je dois à nouveau payer les frais de mise en vente, ce que je trouve injuste.

Auriez-vous des conseils ou des astuces à me partager pour éviter cela ?
Merci d’avance pour vos retours,
Belle soirée à tous !

[PrimFun · Accepted solution]

The items cannot be removed from your shop if the message is from a scammer.  They do not have the ability to do so.

If the sale starts out as legit but the payment processor detects fraud, they stop the sale, remove the order, and place the item back up in your shop.  There is no renewal as the item is replaced.

If you are having to renew the item, I suggest contacting Etsy and asking them what is going on.  It has always been that a fraudulent order that is removed, the item is placed back in the shop.

You re receiving no emails on Etsy but messages.  Make sure to get the terminology right to avoid confusion.  An message from Etsy would appear in the Etsy folder.  However Etsy does not message about orders. They send an email only when the sale is legit to your email address on file. 

The order will appear under order with the orange dot.  If you do not see an orange dot there is no order.  Also orders appear as a number on the shop home page.

You have been getting scam messages.  Just spam them.   

[Bohodyiabijoux]

Merci infiniment pour cette réponse et ces précieux conseils. 

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.