Failed International Shipping

In March my leather jacket was purchased by someone in Ireland. The international USPS postage was bought through Etsy. The jacket/ box never made it past Philadelphia. After a month it was returned to me, the seller.

I dont know why this happened and I don't care at this point.

The buyer is coming to the states and wants me to ship it to his address here.

How do I register that in Etsy so the shipment shows complete, and how do I get the money back from the failed International postage?

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Re: Failed International Shipping

how do I get the money back from the failed International postage?

You can't. the postage was used.

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NanaLetha
Inspiration Maker

Re: Failed International Shipping

Once the label gets scanned, you will not be able to get a refund.

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Re: Failed International Shipping

@FlyingDutchcreations  - I would strongly suggest you read the following: https://www.etsy.com/legal/handmade

As for the order you're talking about, no, you will not get a refund on a used shipping label. 

 

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