[FIX IN PROGRESS]Difficulties getting return shipping labels and error on existing shipping profiles

[ampersay]

Hey all! 

I've got the team looking into two issues shipping related issues right now:

1. Not being able to purchase return shipping labels 
2. "Update missing shipping information to help calculate estimated" appearing on shipping profiles with all details already on file 

Keep an eye on this thread for updates, they'll be added as a reply and marked as a 'Solution' to increase visibility. 

Thanks! 

[ampersay]

I've got some updates from our team! 

For the shipping profile "Update missing shipping information to help calculate estimated" error, this is a display issue that should have no impact on your ability to proceed with managing your profiles. We've got an engineer working on a fix for this now and that error will disappear as soon as that fix is live. 

For return labels, the team is still investigating the root cause. 

[ampersay · Accepted solution]

For the shipping profile "Update missing shipping information to help calculate estimated" error, the fix for this was just pushed to the site. Impacted sellers should no longer be seeing the error banner. If you're still seeing the error banner, please clear your cache and cookies then try again. Display issues can occasionally linger unintentionally thanks to your browser caching a version with the error. 

For return labels, they're currently testing a potential fix for this issue. I'll update again once that fix is live!