Expired Credit Card Updated but still no deposits!

[alifeoffgrid]

Oh the run-a-round! I have a red error that my billing info has expired. It's an old credit card ending in 4321 and I no longer use it, (my sales always cover my fees anyway) and I have already updated my seller account credit card, I actually added TWO valid credit cards, and the error still remains. I have my account set up for daily deposits and haven't received my money in weeks. Etsy support just sends a long winded email basically telling me to update my billing info in the exact manner I have already done so. Where does one go from here?

[BagmakerSupply]

They always send a generic message the first time. You need to reply to the eMail - there is usually a link that says something like "I Still Need Help" otherwise Etsy assumes the matter is resolved and closes it. DO NOT start a new issue because it closes the first one and puts your new one at the bottom of the pile.

[alifeoffgrid]

I’ve been going back and forth and the replies are repetitive.I’ve updated my billing info just as instructedMy issue is unresolved. 

[CappuccinoLace]

It will be because the old card is still the default.

Make a new card the default, and it will let you delete the old card.

[alifeoffgrid]

I’ve read your replies on a different thread. There is no option on the Etsy seller app or on three different browsers to make a new card a default card. The warning to update my billing is for a card that is no longer even on my account. My issue remains unresolved. 

[CappuccinoLace]

There is no option on the Etsy seller app or on three different browsers to make a new card a default card

I've read other sellers saying this.

I do have the option and always have; so I can't trouble shoot why it doesn't show up.

The warning to update my billing is for a card that is no longer even on my account.

This is even weirder.

If you can't make a new card default, then you can't delete the old card. And if the old card isn't in the list, why is it giving a warning.

Bizarre.

[ArtDollsbyJD]

The new card has to be the default and you did add the card in the payment area of the shop finances and not elsewhere?

[alifeoffgrid]

I have deleted the old card and added two different credit cards under shop manager> finances> payment settings> billing JUST as they have told me too. And yet my issue remains unresolved. 

[Soilbelle]

hello did you ever get a resolve. I am having the same issue. any help will be helpful> thank you kindly!