Even though I sent my orders on time, they show as sent late. Etsy Shipping error

[ArtJewelryByMoko]

Etsy won't respond to my support tickets or chat conversations. I'm getting an error with tracking numbers. The etsy customer service page shows my shipment as delayed, even though all the tracking numbers I entered are in transit. I never ship late. I'm sure there's a bug here. But no one is responding to me Does anyone have any ideas on what to do?

[CryzalisMasksUK]

Only support can check and fix this for you.

I know there was an issue with some of the tracking not updating yesterday in the dashboard, but they fixed it within minutes.

You need to provide them with the order number and valid tracking number so they can check that the parcel has indeed been scanned and is in the hands of the postal service.

[TresorDeMonCoeur]

Bonjour, Je rencontre exactement le même probleme que vous. Avez trouvé une solution ?

[CryzalisMasksUK]

Yes, the solution is to contact Etsy and provide them with the order number & valid tracking number. If it all matches up and the parcel is showing in transit with the postal service, they can manually fix it for you.

[ArtJewelryByMoko]

Etsy support hasn't responded to me for a week. I'm begging them to find a solution to this problem, but unfortunately they don't hear me. Because 30% of my shipments are shown as late. And my shipping score is decreasing, I can't be a star seller. But unfortunately they don't respond to me.