Etsy website not loading correctly on iMac - intermittent problem

[TurningbyDesign]

Afternoon,

Essentially after entering 'Etsy' in the search engine, the front page appears very quickly, then nothing else works as expected. The mouse doesn't trigger a hand, therefore I can't select an image to view or get into my shop. Forcing a reload doesn't correct the problem. Safari reports that the web page is not responding, that some elements on the page are not functioning as expected.

I have also experienced the 'stats' error mentioned elsewhere , at more or less the same time as this error began.

Is this just a Mac problem or are PC users also effected? 

I wonder if someone could take look at this and post a reply here.

Thanks.

Chriscb

[SmallDevotionsSupply]

I'm on a mac but I use firefox so I'm not having the issue you describe. I am however having the stat error issue.

[ChristmasIsLove]

@SmallDevotionsSupply The stats issue is completely different and has been going on for everyone for a few days.

https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-NO-STAT-appearing-on-Shop-Manager-Dashb...

[ChristmasIsLove]

That sounds like a device, browser, or ISP problem. Are you using a battery-powered mouse? If so, try replacing the battery. Have you done all the standard fixes, like clearing cache, trying a different browser, rebooting your device and router?

[TurningbyDesign]

Thanks for the reply. In trying to briefly outline the problem,  I didn't mention that it only exists with the Etsy website. Everything else works well.

Chriscb

[artworm]

Try unplugging your router and wait about 10 seconds.  Plug it back in and wait for the green light.

[PatCahillMetalworks]

I have no issues: iMac Ventura using Safari or Chrome

[2numerous]

Over the past few weeks there have been threads mentioned a lagging keyboard or typing issue on Etsy. They were not experiencing a lag on other websites at that time.

Only on Etsy. These testing periods screw up everything.

[Amaradorn]

 Safari is supported but you might need to upgrade to the latest version. There are some additional tips here: https://help.etsy.com/hc/en-us/articles/115015654428-How-to-Resolve-a-Technical-Issue

Safari 15.6.1 seems to work fine for me on OS Catalina (10.15.7)

I recommend installing Google Chrome and using that - that's my default browser on my Mac mini. The only problem I have is viewing my sales from my shop front, but I can access them from my shop manager.

[TurningbyDesign]

I'm also using Safari 15.6.1 on Catalina 10.15.7. But I may move to Google Chrome later this week.

Chriscb

[MichelleArtStudioCo]

I’m an apple user and no issues with my computer or phone.

[BestLovedJewels]

As of about 6 months ago I started having major issues with Etsy loading properly as well. Same currently updated MacBook as I've been using for the past 3 years! Same Safari search engine etc..!  It will load photos randomly and many photos will just turn into colored lines once I click on them. I don't have this issue with any other site I have ever visited.

It has driven my shopaholic business away over to other sites. Its just too annoying and frustrating to try to shop on Etsy! 

This is a site problem and not our browsers otherwise I would be experiencing this problem else where!

Why Etsy is not taking care of what I suspect is some outdated software on their end is really neglectful for all their sellers!

[NancyQstudio]

I'm utilizing two Mac's (laptop & desktop) with no issues. I'm using Safari with macOS Ventura.  Sometimes I use Chrome too.  If there is a recent update available which hasn't been applied, applying it may help.  

If an older Mac is being used which can't utilize the newer updates it's possible this is the problem.  I recall reading some past posts about this.  The older operating systems were not compatible with Etsy.  Hopefully this isn't the issue.  If so, I'd imagine there is a work around option.  Looking up this exact problem/resolution online might be helpful?

If none of this is relevant, the issue might be on Etsy's end?  It might be useful to contact them?

[TurningbyDesign]

Hi all, 

Thanks for the input from all of you and I must apologise for not replying sooner. The issue resolved it self - why? No idea, nothing changed at my end but everything is working as expected.

Regards,

Chriscb