Etsy told me to Verify my bank account and ID Verfication

[AnnStudioPresets]

Hello Etsy,
I'm Piyumi from Sri Lanka and I am currently living in the UK. I have started my Etsy shop and successfully got my first order. But Etsy has made my shop on vacation mode to verify my bank. I have already uploaded my UK BRP DOCUMENT (Biometric Resident Permit) issued by the UK government. But I can see it hasn't been verified and action is needed for that. I got a mail mentioning uploading an identification document which is a passport, driving license or government-issued ID in Latin Characters. I try to upload my Sri Lankan passport and then I cannot find Sri Lanka among the issuing countries. How can I resolve this issue? The identification documents in the Etsy link show that Resident Permit is also allowed. But why my BRP is not approved? Please help me with this verification.

[BetseysBeauties]

The Forums are mostly other sellers. Few Etsy personnel are here.

Go to the email you received from Etsy and see if there is a link to ask for assistance.

Sorry this is happening.

[BagmakerSupply]

@AnnStudioPresets: Every eMail from Etsy support will have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile). 

[LisaRansomSmithArt]

I'm having trouble too.  And I am in the US.

[MarjorysMiniatures]

Did you have a driver’s license? You can use any government card issued in UK for verification purposes, must have a picture. Resident permit plus driver’s license, or work permit.