Etsy support verification scam

[Shozistore]

I received a message they asked me for my email i gave them then send me email of proceed the payment they ask my card details when the ask my balance i gave them but it’s insufficient according to them then I received a msg for suspension of my sale now what i have to do

[UppNorthEh · Accepted solution]

You never had a sale.  That was a scammer and they now have your financial details.  What do you do now?  Cancel your cards.

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[Shozistore]

So my acc is not suspended? Can i still receive sells ?

[TheVintagePineapple]

@Shozistore 

No, your shop is not suspended.  The scammer told you that so that you'd panic and follow thru with the scam. 

As advised by UpNorthEh, call your credit card provider, tell them what just happened and cancel the card.  If you also gave them banking details, call your bank asap.

[NanaLetha]

You won’t get many sales with only one listing and a less than ideal photo 

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[StyleStudioArts]

I have received this message I think this is possible SCAM no ? You know the link is to verify your Card but... I didn't do it. I have verified my Card that is perfectly encrypted; so I persuade others like me in this page.
We're sorry to let you know that we couldn't process your order.
• Order ID: 478120
• Item name: Unisex Classic Jersey T-shirt, minimalist Vintage Illustration of the 1927 Peerless Six-90 Sedan
• Amount: 24.99EUR
• Payment Method: Etsy Payments
• Status: Purchase Could Not Be Completed

Regrettably, there was a problem with your listing, and the payment failed to process.

Date:

2 days ago 3:59pm EDT

Message:Order date: 12 Apr, 2025
Payment method: Attempted via Etsy Payments
The payment didn’t go through!

[This content has been removed by Moderation. Please do not share unsafe links in the Forums.]

[StyleStudioArts]

Another quite similar, pure SCAM; this is in preventing scammers 

Please confirm this!
Order ID: 9391823
Product: Organic Creator T-shirt - Unisex, Barcelona Cityscape, a vibrant tribute to the enchanting allure of Spain's cultural capital
Total: 25.6EUR
Payment Method: Etsy Payments

Current Status: needs affirmation

Date:

1 day ago12:17pm EDT

Message:You can do it here - [This content has been removed by Moderation. Please do not share unsafe links in the Forums.]

[StyleStudioArts]

Well, the same of the same!, especially if it seems unnecessary or suspicious. Everyone must know:check me out, SCAM?

Message received:

We’re sorry for the trouble with your order. You need to fix the issue immediately.

Order Reference: 478120

Purchase: Two-Tone Coffee Mug, 11oz, Op-art illustration of a stunning fire-ground chessboard

Status: Pending Your Confirmation

Date:

6 hours ago10:48am EDT

Message:StyleStudioArts
Order placed: April 15, 2025
Payment method: Tried using Etsy Payments
[This content has been removed by Moderation. Please do not share unsafe links in the Forums.]
The transaction failed!

[LizzieRefurbished]

Hi. This is still going on. I am a very seasoned scam alert person but I was fooled. When the chat asked me for a password, I had to block my credit card. Really looked legit!!! Beware!!!