Etsy signing in nightmare

[LucilesKitchenPoster]

I am posting here because I don't know what I could do.

I have contacted Etsy support because I am not able to sign in to my Etsy shop ( my other shop LucilesKitchen )

They keep saying that I haven't provided what needs to be provided to prove I am the owner of this Etsy account. But I have provided everything I have including bank documents, all Etsy deposits in 2024, and so on. What else can I do ? I have no longer access to my account. 

Has anyone had this issue ? It's been going on for 24 hours now and I am not able to reply to convos or orders. It will be a disaster for my shop.

It is a nightmare. Please help !

[ArtDollsbyJD]

You will need to continue to contact Etsy using the one email received.

@FabioMcMustache  @ModAngie    Could you be of assitance for this person please?  Thank you. 

[LucilesKitchenPoster]

This is so kind of you, thank you. They keep sending me a canned response just as if they didn't read the documents I sent...

[JJewellerySuppliesUK]

Are you sure you are dealing with Etsy and not a scammer?!!  I have never heard of someone not being able to log in who needed to provide documents.

Firstly I would try to log in using another browser, Chrome or Firefox say and see what happens.

Here is Etsy's article about fraudulent behaviour:  What to Do if You Suspect Fraud in Your Etsy Account – Etsy

[LucilesKitchenPoster]

I don't think so because I clicked on the help link, from my other account when I found out that I wasn't able to log in. It looks like they don't want to help a loyal 14 year Etsy seller

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues signing in with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.